Frequently Asked Questions

We want to make sure you get the help you need. See the options below to find the right team to help you with your query.

We want to make sure you get the help you need.

See the options below to find the right team to help you with your query.

General Questions

Where do KORRES ingredients and products come from?

Greece, our home and our ultimate inspiration. The Greek landscape is filled with unique, wild flora that has grown and been used for traditional remedies for thousands of years. From working with local micro-farmers to teaching sustainable practices, our method of gathering ingredients has always gone beyond just farming—it’s a labor of love and our eternal passion. Through a Full Circle™ seed-to-skin journey, we carefully transport each seed, fruit, or bloom to our six labs to be extracted, formulated, and ultimately returned to the soil as organic fertilizer.

We care deeply about our products, our results, and you. You can learn more about our Full Circle™ process.

How do you come up with your formulas?

Our products are inspired by the unique and transformative ingredients we source from Greece, our all-women Research & Development team, as well as our skin’s needs. We create ingredient-first, results-driven formulas that combine the power of nature with cutting-edge science and natural technologies—all with the aim of achieving a specific skin goal and keeping our blends as clean and natural as possible.

How do you make sure your formulas are safe?

At KORRES we are known for developing our products with the highest standards of testing and transparency. Each one of our products goes through over 500 tests to ensure they are safe and effective—and we start from scratch if even one of those tests falls short.

Just as important as what goes into our formulas, is what we leave out. We have an ever-growing list of 2,000+ commonly used ingredients and chemicals that we avoid using an are always challenging ourselves to develop highly natural and efficacious products.

Do you have any samples?

In true Greek fashion, we never show up (at dinner or in your inbox) empty-handed and love sharing the brilliance of Greek beauty with everyone we meet. Please enjoy a complimentary sample in every order with every online purchase.

How do promo codes work?

We offer special promotions to provide discounts sitewide or on specific products. Make sure to stay connected to us via our newsletter to receive updates on upcoming offers.

A few reminders before using a promo code:
* Discount codes are not valid on previous orders, gift cards, and auto-delivery items
* Promo codes must be entered before placing your order
* Promo codes cannot be combined—only one can be applied to an order

* Sitewide offers: Cannot be combined with any other offer or promotion, already
reduced items, bundles, sets or gift cards. We reserve the right to substitute
items and change and/or cancel promotions at any time. Other restrictions may
apply. 

Where do I add the promo code at checkout?

For desktop devices, start checkout from your cart page and you’ll see a prompt for a discount code field above your subtotal.

For mobile devices, click on “Show Order Summary & Enter Promo Code” at checkout, and you’ll see a field where you can enter a discount code.

Product Information

Does KORRES test on animals?

No, at KORRES we believe in purity of ingredient and intention. We are strictly against animal testing, and do not test any ingredients or products on animals, nor do we hire outside companies to do so for us at any stage in production.

All of our safety and efficacy tests are performed at our Formulation Lab in Athens, using synthetic skin cells or on volunteers under the surveillance of a dermatologist, ophthalmologist or other medical professional. We do not sell to any countries that require animal testing and follow the European Union's strict legislation that bans animal testing on finished cosmetic products and their ingredients.

Are all your products Gluten Free?

The simple answer is no, but be sure to check the details section under each product to see the content of each formulation and whether the product is gluten-free, made with wheat-derived ingredients or may contain traces of wheat.

Are your products ok for vegetarians & vegans?

Yes, the vast majority of our products are suitable for vegetarians and/or vegans.

Our clean formulas are plant-based and inspired by the natural Greek landscape. Under the details section of each product page, you’ll find the content for each formulation and whether or not it is suitable for you.

The product I’m looking for is out of stock! When is it coming back?

As always, we’re looking to expand our assortment so our customers can experience more of the magic of Greece and our transformative botanicals, so we encourage you to stay connected with us via our newsletter or on Instagram (@KORRES) to be the first to know about restocks and new releases.

Why has my favorite product been discontinued?

Our Product Team refreshes our skincare assortment annually based on the seasonality of our ingredients, new innovations, and global customer feedback.

We’d love to hear from you about what your favorite product is and, if needed, we will be happy to provide alternative recommendations that best suit your skin needs

Shipping Information

Do you offer free shipping?

KORRES offers complimentary ground shipping on all orders with minimum spend of $81 per order. Customers may also select other shipping methods at an additional charge at checkout. KORRES Circle Ambassador members enjoy free ground shipping on all orders.

Shipping & Handling
Delivery time depends on the shipping distance and may vary. Orders are processed Monday through Friday in the order in which they are received. Orders undergo up to 3 days of processing time, and this includes overnight orders. You will receive an email from us with your tracking number as soon as your order has shipped. If you do not receive a tracking number within 3 business days from ordering, please contact our Consumer Experience team.

When will I get my order?

Delivery time depends on the shipping distance and when the order was placed.

All orders, including overnight orders, are processed Monday through Friday in the order in which they are received and undergo up to 3 days of processing. As soon as it ships out we’ll send you a shipping confirmation with your tracking number. If you do not receive a tracking number within 3 business days after ordering, please don’t hesitate to contact our Consumer Experience team so we can sort everything out.

What is your return policy?

Sharing the magic of Greek Natural Beauty with you is our greatest passion, and we would love to help you in your journey to find the right products for you.

Of course, we understand everyone has unique needs, so we gladly accept returns of unused or gently used items within 45 days of your korres.com order date. Kindly reach out to support@korres.com with your order number, and our dedicated customer service team will be happy to help.

At this time, we do not provide prepaid return labels or refunds for return shipping costs.

*To return a KORRES product purchased from a retail partner, please contact their designated customer service team for all requests. We are unable to issue refunds or replacements for orders purchased outside of korres.com.

For Returns, redeemable items must be shipped back with purchased goods for a full refund. Cannot accept returns on redeemable items separately – they are final sale.

When will I receive my refund?

Refunds are made to the original form of payment once the returned product is received and processed at our warehouse. This takes roughly 7 to 10 business days from the day you send out your package to the day the refund is processed. Please allow 3-5 business days for the refund to be processed.

We are unable to accept the return of any KORRES products purchased from our retail partners. Please contact their appropriate customer service center for all requests.

How do I cancel or change my order?

We kindly ask you to confirm all details of your order before placing it, as orders cannot be changed once they are in our system.

My tracking number is not working.

Please wait 48 business hours after placing your order, as sometimes carriers experience delays in picking up order or scanning them in as received. If you haven’t received any updates in the last 48 business hours, please contact us at support@korres.com, and we’ll do our best to help you track your order.

I haven’t received an order/shipping confirmation yet. What should I do?

Many of our customers find their order or shipping confirmation email in their junk or spam folder. If you can’t find it there or anywhere else, please contact us at support@korres.com and we’ll resend you a confirmation email.

KORRES Circle

What is KORRES Circle?

At KORRES, we believe in the power of giving back. Introducing the Korres Circle, our way of showing appreciation to you! Join today and earn up to 1.5 points for every $1 you spend. Every point you earn translates to $1 off exclusive full-size products and sets. The KORRES Circle is a point-based loyalty program, where each purchase brings you closer to redeeming your favorite KORRES products.

How do I join Korres Circle?

You can join the KORRES Circle by creating an account through the Loyalty Circle page. We recommend joining before making your first purchase, but you are welcome to join at any time.

How many tiers does the Korres Circle has?

Our tiered rewards program is designed with you in mind! Here's how it works:

-Tier 1: FRIEND - Upon joining, you'll automatically become a Friend member, eligible for all the benefits this tier offers.

- Tier 2: INSIDER - Reach this level by making purchases totaling $251 or more within a 12-month period. Unlock exclusive Insider benefits!

- Tier 3: AMBASSADOR - Achieve Ambassador status by making purchases totaling $751 or more in a 12-month period. Enjoy top-tier Ambassador benefits!

Plus, earn up to 1.5 points for every $1 you spend. Redeem 1 point for $1 towards exclusive, full-size Korres products or sets. Join now and start earning rewards!

How do I achieve higher Korres Circle status?

Shop and earn: With every purchase, you'll rack up points!

- In the FRIEND Tier, every $1 spent earns you $0.5 redeemable

- In the INSIDER Tier, every $1 spent earns you $1 redeemable

- In the AMBASSADOR Tier, every $1 spent earns you $1.5 redeemable

Where can I go to find all of my Korres Circle information?

Log in to your account to access your Circle status and points acquired.

How do I know what Circle I am?

The Circles are based on your annual spend on korres.com, and you can find your specific Circle by visiting the Loyalty Circle page and logging in.

Can I earn Korres Circle points from other retailers?

Korres Circle points are exclusively earned via purchases made on korres.com. Purchases made via other retailers will not contribute to your Korres Circle reward status.

What happens to my points when I return products?

The number of points you were rewarded for the returned items will be deducted from your Korres Circle account.

What happens to my points if part of my order is cancelled?

We offer a variety of online payment methods to ensure our customers can place The number of points you were rewarded for the returned items will be deducted from your Korres Circle account.

What happens to my points if I cancel my entire order?

The number of points you were rewarded for the order will be deducted from your Korres Circle account.

Are there any limitations to the number of rewards I can redeem?

All the points in your Korres Circle account are available for you to redeem.

Do points expire?

Yes, points do expire. All points earned in a given year will expire the following year. We'll notify you in advance before expiration.

Are free gifts or rewards returnable or exchangeable?

Korres Circle redeemed gifts are not returnable or exchangeable. However, if you are returning items from your Korres order, your redeemed gifts will need to be returned, as well.

Can I earn points on items that are on sale?

Yes! You will receive up to 1.5 points for every $1 you spend, depending on your Korres Circle tier.

Can I keep my redeemed gifts if I return my korres.com order?

No. To receive a full refund for your returned items, Korres Circle redeemed gifts need to be returned in unused condition, as well.

I'm in the Friend Tier - do I earn points for every dollar spent?

Yes, you do. In the Friend Tier, for every $1 spent, you earn 1 point, which equals to $0.5 back.

I have problem with my loyalty points, who can I contact for support?

Please email our team at contact@korres.com with your inquiry

Can I transfer points to another person?

No, points cannot be transferred

Do I need an account to purchase from KORRES app/website?

No, but we advise you to use one to get the appropriate amount of the value of your order back, depending on your tier.

How can I redeem my points?

Login to your account and you can find your available redeemable products either on the redemption Gallery page or to the Loyalty Circle page. Otherwise, you can enter the product page and click on redeem

Is there a minimum purchase amount to redeem points?

No, there is no minimum purchase amount required for redemption. The only condition is that your cart must include at least one product that you're purchasing in order to redeem an item.

Must the item to be purchased be the same or higher value as the item to be redeemed?

No, the item you wish to purchase does not need to be of the same or higher value than the item you're redeeming. You are free to select any product you desire for redemption; the only requirement is that your cart must contain at least one purchased product.

Which products are unavailable for redemption?

Due to limited stock, a selection of products has been temporarily excluded from redemption to ensure availability for all customers. We appreciate your understanding and encourage you to explore our wide range of redeemable rewards.

Products currently unavailable for redemption: Greek Yoghurt Foaming Cream Cleanser (Full size, 75ml, 20ml), Santorini Grape Velvet Skin Drink (Full size, 15ml), Pure Greek Olive 3-In-1 Nourishing Oil, Santorini Grape Poreless Skin Cream, Black Pine 360° Eye-Lift Super Serum, Apothecary Wild Rose Brightening Sleeping Facial, Greek Yoghurt Nourishing Probiotic Gel-Cream, Black Pine Bounce Firming Moisturizer, Greek Yoghurt Wide Awake Eye Gel, Black Pine Overnight Total Revival Serum, Black Pine Sculpt + Lift Serum, Black Pine Primus 6xHA Wrinkle Smoothing Youth Activator, Eau de Toilette Vanilla Freesia, Eau de Toilette Cashmere Kumquat, Eau de Toilette Oceanic Amber, Eau de Toilette White Tea,Pure Greek Olive Shower Gel Honey Pear (250ml), Pure Greek Olive Shower Gel Olive Blossom (250ml, 1L), Pure Greek Olive Shower Gel Sea Salt (250ml, 1L).

We apologize for any inconvenience and appreciate your loyalty!
Stay tuned for updates, as availability may change.